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- Members
- Member portal
Getting started with the myUPP Member Portal
Keep reading to learn more about your portal features and how to register.
Signing in for the first time?
Creating your portal account is simple.
Step one: access the portal
Access the portal here. On the portal page, select “Register”. You’ll need to accept the terms and conditions before continuing.
Step two: confirm your identity
Enter the last four digits of your Social Insurance Number, along with your last name and date of birth.
You’ll also need to complete a CAPTCHA to confirm you’re not a robot.
Step three: set up your account
Enter your personal email address as your username, and create a strong password (at least 12 characters, including upper- and lower-case letters, numbers, and a special character).
Step four: secure your account
For added security, you’ll receive a verification code to complete your sign in.
A secure gateway to all your pension information.
Receive dedicated support
Communicate directly with UPP’s Member Services team via secure messages. Whether you need help with a pension-related life event or want to better understand how your pension works, our experts are here to help you every step of the way.
Manage your personal information
Update and manage your contact details and beneficiary information to ensure your pension records are always accurate. If you’re already receiving a pension, you can update your banking information with ease and peace of mind.
Access and submit documents
Easily access your pension-related documents, including annual statements. Upload your pension documents from home for quicker processing. Your information will be handled securely.
Manage your pension payments
As a pensioner, view your pension payment details and update your banking information with ease.
Plan for your future with clear pension estimates.
Tailored projections
The UPP Pension Estimate Calculator gives you tailored projections of your future pension under various scenarios based on an array of factors, including:
- Different retirement ages, starting as early as age 55
- Customized retirement dates or key milestones
- Estimates for future pensionable earnings increases (active members)
- Changes between full-time and part-time status (active members)
Phased access
Because this tool considers specific details such as salary, retirement age, and years of service, our team conducts thorough testing and validation to ensure you have full confidence in your estimated pension amounts.
As a result of this increased testing, access to the estimator is phased. Whether you joined UPP as a recent hire, or your employer recently joined UPP:
- You will receive an email letting you know once you have access.
- If you don’t have access yet, you will still see Pension Estimates on the left navigation, but you will not be able to use the tool yet.
In a small number of cases involving records with complex service history or calculations, some members may not receive access to the estimator. Our Member Services team will continue to provide personalized support by phone and secure message, and can provide manual estimates upon request to help you stay informed and confident in your retirement planning.
Planning to retire and don’t have access?
If you are considering retiring and require a pension estimate but don’t have access to the tool yet, you can contact our Member Services team and we’ll gladly assist you.
We understand that a reliable estimator is essential for your retirement planning needs, and we truly appreciate your patience as we work diligently to provide you this important resource.
Frequently asked questions
Who can use the myUPP Member Portal?
The myUPP Member Portal is available to all active and deferred members, and pensioners participating in UPP. Surviving spouses and beneficiaries can also register once they begin receiving survivor pension payments.
Why should I register for the myUPP Member Portal?
The myUPP Member Portal provides you with convenient access to view and manage all your pension-related information and key documents, and to communicate with UPP’s pension experts at the touch of a button. Register today to take advantage of these benefits and make the most of your pension experience.
When can I register?
You can register now by following these steps:
- Select “Sign in” from the top right-hand side corner.
- Select “myUPP Member Portal”, then select “Register”.
- Confirm the last four digits of your Social Insurance Number, your last name, and your date of birth.
- Enter your personal email address as your user ID and create a strong password.
- For added security, you’ll receive a code to your email address or phone number on file. Sign in with the code you just received, likely at your work email address.
Should I use my work email address as my username?
We recommend using your personal email address when registering for the myUPP Member Portal, to ensure you continue to receive important information about your pension, even if you change employers.
Can I use any device to access the portal?
While the portal is accessible from any device, we recommend using a desktop or laptop for the best experience, given the detailed nature of the information available.
Can I sign in with the user ID and password I used for my existing pension portal?
No, you will need to register for a new account under the myUPP Member Portal.
Is the myUPP Member Portal secure?
At UPP, protecting our members’ personal information is a top priority. The myUPP Member Portal has robust security safeguards and uses multi-factor authentication (MFA), which is an additional layer of security that requires you to complete multiple authentication factors to access your account. MFA is a quick but important security step that sends a code to your phone or email address on file, that you must enter when registering and logging in to the myUPP Member Portal.
Read our Privacy Statement for more information on how UPP collects, stores, uses and protects your personal information.
How do I know if I have access to the Pension Estimate Calculator?
If you are a new member with no prior service, you will receive access to the tool once your enrolment has been processed. If you’re a member of a prior plan joining UPP, you will be notified by email as soon as your access is ready.
Where do I find the Pension Estimate Calculator?
Once you’ve signed in to the myUPP Member Portal, you will see Pension Estimates on the left navigation if you have access.
I’m planning to retire soon; how can I receive a pension estimate?
If you are planning to retire in the next 12 months and require a pension estimate, please contact our Member Services team via secure message or phone (1-833-627-7877). You can also refer to your latest annual statement for a snapshot of your pension benefits.
Do the results include Canada Pension Plan (CPP) or Old Age Security (OAS) estimates?
No, UPP does not provide CPP or OAS estimates, but you can find additional information by visiting canada.ca/en/services/benefits/publicpensions.html. CPP and OAS do not impact the pension amount you receive from UPP.
I have a supplementary pension under my prior plan. Can I estimate this pension using the Pension Estimate Calculator?
The tool provides estimates for benefits payable from UPP only. If you have a supplementary pension, please contact your employer for details.
Does the Pension Estimate Calculator provide commuted value estimates?
The Pension Estimate Calculator is designed to give you reliable estimates of your monthly pension, which is based on a set formula that takes into account predictable factors such as your pensionable earnings and service. Since the commuted value is less predictable – fluctuating with changes in interest rates – the tool does not provide commuted value estimates. Learn more about the commuted value here.
How do I contact UPP if I need help?
If you’re having trouble registering for the portal, our Member Services team will be happy to assist you. You can reach us toll-free at 1-833-627-7877 or at [email protected]. We are available Monday through Friday, from 8:30 a.m. to 5 p.m. ET.
I've registered for the portal and can't see all my pension information.
As we finalize the transition of data from previous pension providers to UPP, some information or functionality may not yet be visible on the portal. We appreciate your patience as we take proactive steps to ensure the accuracy and reliability of the information available to you.