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- Members
- Service update
Your new member service experience is here!
In August 2024, UPP became the direct pension service provider for all Plan members. Here are the services and supports you can expect from your UPP service team.
A message from UPP's Chief Pension Services Officer
“At UPP, we are committed to providing you with exceptional service and are thrilled to launch our new service experience, including the myUPP Member Portal. Our end-to-end member services approach has been designed with you, our members, in mind. Whether you are starting your career, planning for retirement, or enjoying your pension, you can rest assured that UPP’s pension experts are here to support and guide you along your pension journey.”
Joanna Lohrenz
Chief Pension Services Officer
On this page
Resources
Getting started with your myUPP Member Portal
Play Video about Image of the myupp Member Portal login screen
What to expect with this service update
Access to dedicated pension experts
In August 2024, we rolled out UPP’s end-to-end service experience for all Plan members, informed by the insights and input of your members. This means that all UPP members, including those previously serviced by their employer, will now receive direct support from UPP’s Member Services team.
Whether you prefer to reach out by phone or online via secure messages in the new myUPP Member Portal, our pension experts are here to support you and help you make informed decisions about your pension. Here’s how you can contact us.
Access to the new myUPP Member Portal
The myUPP Member Portal is a secure, easy-to-use digital platform featuring accessible information and resources to help you manage your pension. With your myUPP Member Portal account, you can:
Receive dedicated support
Communicate directly with UPP’s Member Services team via secure messages. Whether you need help with a pension-related life event or want to better understand how your pension works, our experts are here to help you every step of the way.
Access your information and documents
Easily access your pension information and new documents, including your annual statements and tax slips, if you’re receiving a pension. All your essential pension-related documents issued after August 12, 2024, will be available through the portal, ensuring you stay informed and organized.
Manage your personal information
Update and manage your contact details and beneficiary information to ensure your pension records are always accurate. If you’re already receiving a pension, you can update your banking information with ease and peace of mind.
Submit documents securely
Upload your pension documents from the comfort of your home, ensuring faster and more efficient processing. Your documents are handled securely, ensuring your personal information is protected at all times.
Creating your portal account is quick and easy
Confirm the last four digits of your Social Insurance Number, your last name, and your date of birth. Then, enter your personal email address as your user ID and create a strong password. For added security, you’ll receive a code to your email address or phone number on file.
What's next
Verify your information
At the first stage of our fall member portal launch, our primary focus is ensuring your pension information is accurate and up-to-date. Once you register for the portal, please review and update your personal and contact information. This will help us provide you with accurate projections and ensure you continue to receive important notifications and new feature announcements.
Stay tuned for new features
The myUPP Member Portal will evolve to better serve your needs. In the coming months, as part of our phased fall service launch, you will gain access to additional tools and resources, like the Pension Estimate Calculator. This tool will allow you to estimate your future pension using various scenarios, including different ages, dates, and pensionable earnings increases. You’ll also be able to view your pension details, including your membership information and pensionable service. We will update you later this fall.
Sign up now and take advantage of the features and support available through your personal myUPP Member Portal account.
Your opinion matters to us
Your feedback has been instrumental in developing our service model and will remain crucial in shaping our approach now and in the future. If you’d like to share your feedback on our service experience, please contact our Member Services team via secure messages in the myUPP Member Portal, or by phone.
Frequently asked questions
If you are an active member
What isn't changing
Applying for retirement–You will still be required to inform your employer, who will in turn notify UPP to prepare your pension options package.
Contributing to your pension–Your pension contributions will continue to be deducted by your employer, who will report your contributions, pensionable service, and earnings information to UPP.
Other non-UPP benefits–Other benefits, including any Supplemental Retirement Arrangements or other forms of registered pensions, as well as health, dental, and life insurance, will continue to be administered through your regular channels. Any mention of “benefits” from UPP refers solely to your pension benefits.
What if I have started a pension-related event with my previous administrator and have not completed it?
You will receive direct support from UPP Member Services to ensure there is no disruption to this event. For example, if you initiated a retirement notice and received your pension options before the transition but have not submitted them, you will submit any required information directly to UPP Member Services instead of your . If you need assistance, please contact our Member Services team.
About the myUPP Member Portal
Who can use the myUPP Member Portal?
The myUPP Member Portal is available to all active and deferred members and pensioners participating in UPP. Surviving spouses and beneficiaries can also register once they begin receiving survivor pension payments.
When can I register?
You can register now by following these steps:
- Select Sign in from the top right-hand side corner.
- Select myUPP Member Portal, then select Register.
- Confirm the last four digits of your Social Insurance Number, your last name, and your date of birth.
- Enter your personal email address as your username and create a strong password.
- For added security, you’ll receive a code to your email address or phone number on file. Sign in with the code you just received, likely at your work email address.
Should I use my work email address as my username?
To ensure you continue to receive important information about your pension, even if you change employers, we recommend using your personal email address.
Can I use any device to access the portal?
While the portal is accessible from any device, given the detailed information available, we recommend using a desktop or laptop for the best experience.
Can I use the user ID and password I use for my existing pension portal?
No, you will need to register for a new account under the myUPP Member Portal.
Is the portal secure?
Protecting our members’ personal information is a top priority. The myUPP Member Portal has robust security safeguards and uses multi-factor authentication (MFA), which is an additional layer of security that requires you to complete multiple authentication factors to access your account. MFA is a quick but important security step that sends a code to your phone or email address on file that you must enter when registering and logging in to the myUPP Member Portal.
For more information on how UPP collects, stores, uses, and protects your personal information, read our Privacy Statement.
Will I still have access to my current self-serve pension account?
No, with the launch of the myUPP Member Portal, you no longer have access to your previous pension portal.
How do I contact UPP if I need help?
If you’re having trouble registering for the portal, our Member Services team will be happy to assist you. You can reach us toll-free at 1-833-627-7877 or at [email protected]. We are available Monday through Friday, 8:30 am to 5 pm ET.
I’ve registered for the portal but can’t see all my pension information
As we finalize the transition of data from previous pension providers to UPP, some information or functionality may not yet be visible on the portal. We appreciate your patience as we take proactive steps to ensure the accuracy and reliability of the information available to you.
Planning to retire in 2024?
Learn more about the steps you can take to plan and initiate your retirement.
Will I be able to estimate my pension in the myUPP Member Portal?
Later this fall, we’ll be launching a Pension Estimate Calculator that you can use to project different retirement scenarios using various ages and milestone dates, project pensionable earnings increases, and model different percentages of part-time work. We will email you when it is available.
In the meantime, if you need a pension estimate, please contact our Member Services team . You can reach them via secure message in the myUPP Member Portal or call toll-free at 1-833-627-7877.
I’m planning to retire. Who should I notify?
Submit your retirement notice through your employer, who will notify UPP to prepare your pension options. Once your options package is ready, you’ll receive an email notifying you it is available in the myUPP Member Portal.
If you are a deferred member, submit your notice to start your pension via secure message through the myUPP Member Portal or by calling our Member Services team toll-free at 1-833-627-7877.
How will I receive my pension options?
Your pension options will be delivered digitally. Once your options package is ready, you will receive an email notifying you that it is available for review in the myUPP Member Portal. You can upload your documents conveniently and securely through the portal.
UPP Member Services experts are here for you every step of the way. You can reach them via secure message in the myUPP Member Portal or call toll-free at 1-833-627-7877.
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