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- Members
- Member portal
Getting started with the myUPP Member Portal
Keep reading to learn more about your portal features and how to register.
Play Video about Image of the myupp Member Portal login screen
Signing in for the first time?
Creating your portal account is simple.
Step one
Confirm the last four digits of your Social Insurance Number, last name, and date of birth.
Step two
Enter your personal email address as your user ID and create a strong password.
Step three
For added security, you’ll receive a code to sign in.
Step four
Start using your member portal! Keep reading to discover all the tools and resources waiting for you.
The myUPP Portal is a secure, easy-to-use gateway to all your pension information.
The myUPP Member Portal offers accessible tools, information, and resources to help you manage your pension. Here’s what you can do with your myUPP Member Portal account:
Receive dedicated support
Communicate directly with UPP’s Member Services team via secure messages. Whether you need help with a pension-related life event or want to better understand how your pension works, our experts are here to help you every step of the way.
Manage your personal information
Update and manage your contact details and beneficiary information to ensure your pension records are always accurate. If you’re already receiving a pension, you can update your banking information with ease and peace of mind.
Access and submit documents
Easily access your pension information, including annual statements. All documents issued after August 12, 2024, will be right at your fingertips.
Upload your pension documents from home for quicker processing. Your information will be handled securely.
Manage your pension payments
As a pensioner, view your pension payment details and update your banking information with ease.
Stay tuned for new features
The myUPP Member Portal will continue to evolve to better serve your needs. In the coming months, as part of our phased fall service launch, you will gain access to additional tools and resources, like the Pension Estimate Calculator. This tool will allow you to estimate your future pension using various scenarios, including different ages, dates, and pensionable earnings increases. You’ll also be able to view your pension details, including your membership information and pensionable service. Stay tuned for more updates later this fall.
Frequently asked questions
Who can use the myUPP Member Portal?
The myUPP Member Portal is available to all active and deferred members, and pensioners participating in UPP. Surviving spouses and beneficiaries can also register once they begin receiving survivor pension payments.
Why should I register for the myUPP Member Portal?
The myUPP Member Portal provides you with convenient access to view and manage all your pension-related information and key documents, and to communicate with UPP’s pension experts at the touch of a button. Register today to take advantage of these benefits and make the most of your pension experience.
When can I register?
You can register now by following these steps:
- Select “Sign in” from the top right-hand side corner.
- Select “myUPP Member Portal”, then select “Register”.
- Confirm the last four digits of your Social Insurance Number, your last name, and your date of birth.
- Enter your personal email address as your user ID and create a strong password.
- For added security, you’ll receive a code to your email address or phone number on file. Sign in with the code you just received, likely at your work email address.
Should I use my work email address as my username?
We recommend using your personal email address when registering for the myUPP Member Portal, to ensure you continue to receive important information about your pension, even if you change employers.
Can I use any device to access the portal?
While the portal is accessible from any device, we recommend using a desktop or laptop for the best experience, given the detailed nature of the information available.
Can I sign in with the user ID and password I used for my existing pension portal?
No, you will need to register for a new account under the myUPP Member Portal.
Is the myUPP Member Portal secure?
At UPP, protecting our members’ personal information is a top priority. The myUPP Member Portal has robust security safeguards and uses multi-factor authentication (MFA), which is an additional layer of security that requires you to complete multiple authentication factors to access your account. MFA is a quick but important security step that sends a code to your phone or email address on file, that you must enter when registering and logging in to the myUPP Member Portal.
Read our Privacy Statement for more information on how UPP collects, stores, uses and protects your personal information.
Will I be able to estimate my pension in the myUPP Member Portal?
Your myUPP Member Portal will continue to evolve and improve to bring you more functionality and tools to better serve your needs. This includes a Pension Estimate Calculator for you to project different retirement scenarios using various ages and milestone dates, project pensionable earnings increases and model different percentages of part-time work. The Pension Estimate Calculator will launch later this fall. Stay tuned for more information.
In the meantime, if you need a pension estimate, please contact our Member Services team. You can reach them via secure message in the myUPP Member Portal or toll-free at 1-833-627-7877.
How do I contact UPP if I need help?
If you’re having trouble registering for the portal, our Member Services team will be happy to assist you. You can reach us toll-free at 1-833-627-7877 or at [email protected]. We are available Monday through Friday, from 8:30 a.m. to 5 p.m. ET.
I've registered for the portal and can't see all my pension information.
As we finalize the transition of data from previous pension providers to UPP, some information or functionality may not yet be visible on the portal. We appreciate your patience as we take proactive steps to ensure the accuracy and reliability of the information available to you.
- © 2024 University Pension Plan